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Returns & Exchanges
30-DAY ONLINE EXCHANGE POLICY We do not except returns, but we will gladly exchange your item for another of equal or higher value. If you would like to make an exchange, simply return your item within 30 days of the date you receive your item. Follow these steps to return merchandise by mail:
You must fully complete the return form. Upon completion, print and attach the return form with the returned item. Click here to fill out the RETURN FORM. (If you have trouble opening the form, you may not have the current version of Adobe Acrobat Reader. Click here to update your Adobe Acrobat Reader)
Upon completion of the Return Form, please return your item with shipping paid, including insurance and a signature confirmation.
Ship the return to:
All items must be returned in their original condition: unworn, unaltered and undamaged. Goods damaged due to customer negligence will not be accepted for exchange. The original Richardson Jewelers packaging must be included. Returns that do not include the original packaging will be subject to a $15.00 charge. * Custom/special orders are not eligible for exchanges. Custom/special orders include any items that are not in standard stock on the Richardson Jewelers website, or items that have been changed under special request of the customer. These requests may be in reference to touchups, changing of gold color, changing of stones, special ring sizing, alteration of item look or shape, etc.
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The prices on the website may differ from the actual sale price. Please note that Richardson Jewelers is not liable for incorrect pricing on the website.
